Horrible! Is it your culture STARBUCKS to get black customers arrested for sitting in your facilities and not yet bought anything? Do you do the same with every other customer who is yet to buy something from you? I am sure not! Why do you hire such despicable people like the lady who called police to get the two black gentlemen arrested? I know your CEO is trying to do some damage control with apologies and such. If I hear another instance anywhere similar to what happened at your Philadelphia store, I will strongly urge all customers to simply avoid STARBUCKS. You are overpriced anyways and there are other coffee shops that have much better coffee. Enough Said! For now!